CUSTOM TEAM UNIFORMS

HOW TO GET STARTED

PLEASE READ THE FOLLOWING

Step 1. Quotes
BEFORE we do any mockups we will agree on pricing, products and quantities.  This quoting process will be done by email ONLY.

send quote info to:

Chris Walker — fencebrokers@aol.com

Jeremy Stone — jerstn9@gmail.com

Carl West — bodiddle34@gmail.com

 

Step 2. HALF DOWN
Once quote is accepted we will require half down to move forward. Play the Game Sports accepts credit cards, paypal, and checks.

 send payment info to:  Chris Walker — fencebrokers@aol.com

Step 3. MOCK UPS
Once we receive half down the mock up process will begin. The reason we do this is because we have done MANY mock ups in the past and the team never orders. We cannot do this. Art is time and time costs us.

Cut and paste us IN AN EMAIL the products you want and tell us what colors to replace.

send mock up requests to:

Chris Walker — fencebrokers@aol.com

Jeremy Stone — jerstn9@gmail.com

Carl West — bodiddle34@gmail.com

Example:

REPLACE GREY WITH BLACK

REPLACE YELLOW WITH COLUMBIA BLUE

REPLACE COLUMBIA BLUE WITH LIGHT ORANGE

Monstars(2)

 

 

 

 

 

 

 

 

 

After you receive your initial mock up you can make 2 revisions. You can make as many changes as you like in those 2 revisions but any revision after the 2nd one will require additional art charges — $25.00/revision

In peak time mock ups can take as long as 72 hours……please be patient.

 

STEP 4. APPROVAL
Once the mock up is approved we will require payment in full. When payment is received in full is when the lead times begin.

ORDER WILL NOT BE PLACED WITHOUT BEING PAID IN FULL!!

 

 

LEAD TIMES
These vary depending on when the product is ordered. If ordered within “peak” times it can be up to 8 weeks.
May to December
3-4 weeks

Ordered in January
4-5 weeks

Ordered in February
5-6 weeks

Ordered in March
6-7 weeks

Ordered in April
7-8 weeks

 

 

ARTWORK INFO & FAQs

What is a Mock Up?
A Mock Up is a rendering of what your inquiry will look like.
Colors will not be EXACT but will be very close (no two computer screens display the same).
This is the basic form in which art can be seen and manipulated.

 

How much does a Mock Up cost?
Because our artists are so talented, we have to pay them well…
A fee of $25 dollars for Embroidery, Screen Printing, and Spot sublimation processes is required and WILL BE ADDED to every order.
A fee of $50 dollars for the Full Sublimation processes is required and WILL BE ADDED to every order.

 

How can I see EXACTLY what it will look like?

Unfortunately, there is no way to know what the settings are on your computer screen nor is there a way to print and send “samples”.
You will just have to trust us just a little bit.

What is your reorder policy?
All reorders are treated as new orders, unless it is a full or spot sublimation replacement. In such case art fee is only $15 for setup.

 

What about my logo?
If you already have your artwork we prefer vector file formats, but recreation is no problem. If you don’t have a logo we can design just what you’re looking for! (See graphic design). 99% of the logos sent to us MUST BE RECREATED. Art fees will still be applied.

 

About how long does the ENTIRE process take?
4-5 weeks depending on the amount of revisions and the products requested

We have many customers that receive a proof and are done with revisions in one day.

We also have those that take 3 weeks and then WONDER why it is taking so long.

PLEASE REMEMBER, until payment is made in full, the order has not started…

 

How is my order shipped?
If you cannot pick up your order then your order will be shipped FEDEX.

 

Can I return an item?
ALL ORDERS THAT ARE CUSTOM ARE NOT RETURNABLE. EXCEPT IN THE CASE OF FAULTY MANUFACTURING.
Defects will be replaced… No refunds are issued unless product is returned 100% unused.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s